Excellent customer service
Lovely shop
Lovely shop things are not low cost here but excellent quality and very helpful staff I would shop here again as it’s ideal for Christmas
Happy shopping from Karen.

Karen Woolford 15 December 2019

Amazing Customer Service
I ordered a Christmas gift from the US To be delivered in the Uk on this site. As I was nervous not being familiar with this company, I have had to call twice with questions. The level of customer service has surpassed any company I have ever had to contact. I have worked in customer service for over 20 years and am so impressed. My contact at Bagcraft has been Gary. Not only did he respond quickly and politely but offered to look into my shipment progress even further just to put my mind at ease with the delivery and email me an update. I would highly recommend this company with complete confidence

Barbara Baldino 14th December 2019

My daughter and I usually buy our bags from Bagcraft
My daughter and I usually buy our bags from Bagcraft , good selection of leather handbags as well as luggage. Staff are friendly and very helpful . I am really pleased with my new soft black leather handbag that I bought 2 weeks ago . Highly recommend this shop .

Janice Meachem 13 December 2019

The only place to buy your handbags etc in Leigh-on-Sea

The only place to buy your handbags, purses, wallets, luggage etc in Leigh on Sea in my opinion.
My family and I have always gone to Bagcraft for several reasons – firstly the range is fantastic and of a very high quality, secondly if there is ever a repair required the goods are taken in and fixed no questions asked even without your receipt they have your details registered on their system so there’s no typical “no receipt can’t help you attitude” you get from big stores, thirdly everyone in there is so lovely even when I go in with my 4 year old son who runs riot it’s no worries!

Mystar1982 25th November 2019

I highly recommend this shop
I highly recommend this shop. Great staff, fantastic service, qualities sadly lacking in many shops now.

Tracey Bryant 2nd November 2019

Have used this shop for years
Have used this shop for years. Always an excellent and helpful service. The owners are especially caring and have a deep knowledge of all of their products. First Class.

Alan Halls 23rd September 2019


Great service, great product. Received on the date promised to meet my travel plans. Excellent.

Keith 30th August 2019

Extremely pleased

Extremely pleased with the service I received. My telephone query was dealt with in a very efficient and friendly manner, I then placed my order online and could track my delivery via a courier service. I really feel like they care about their customers.

Cj 9th August 2019

Absolutely outstanding service

Absolutely outstanding service! They went out of their way to help me with a tight delivery and I received my order in plenty of time. And the product I purchased is great quality as well, thoroughly happy with my experience from start to finish.

Martina Iezzi 25th July 2019

It has an excellent selection of travel bags and cases.

Paul Harvey July 2019

Couldn't have been more helpful
Couldn't have been more helpful in repairing my Samsonite suitcase, and they did an excellent job - when I am sure that others might have said to scrap it and buy a new one. Would highly recommend

Graham Villiers 21st July 2019

A lovely selection of goods and very…
A lovely selection of goods and very helpful and friendly staff. Gary went above and beyond to get the exact item I wanted.
Excellent customer service and very high quality goods.

Trisha Poxon 19th July 2019

Excellent customer service
Excellent customer service! I dealt with Gary who was extremely helpful and went above and beyond to ensure I got my suitcase at a date and time convenient to me. Price was good as well.

WAHEEDA 15th July 2109

I have never said this about any sales website. Simply the best!
Read the reviews. I agree with them 100%. They are nice to deal with, efficient and have the best prices.

Customer 14th June 2019

Bagcraft changed my Herschel bag's cord…
Bagcraft changed my Herschel bag's cord for free under warranty. They have even gone the extra mile and called me in to ask my opinion about a few options the factory sent them as a replacement. They were very nice, fast and thorough with their customer service. Thank you!

Siren Uludag 13th June 2019

Amazing customer service.
I bought two Samsonite suitcases from Bagcraft back in 2010. They have been fantastic and this month, when the hinges started to break (through wear and tear), Bagcraft were able to get them fixed under warranty for me for free. Superb customer service and so great to have such a lovely shop in Leigh-on-Sea village. Will always get my bags here.

Miles 8th June 2019

Ordered a suitcase at 11.00 am, delivered to my door at 6.30 pm. Great service!

joolstravels61 3rd June 2019

Good response on follow up requests. Product exactly as requested.

Andrew Price 3rd June 2019

I cannot rate this company highly enough. Excellent price, great communication, discount code and hand delivered. It really is as good as it seems. It will now be my first port of call for luggage.

Simon Noakes 11th May 2109

Bagcraft recently provided 3 x suitcases and were excellent. Mark T

Mark Taylor 24th April 2019

Thank you for your extremely prompt service!

Thank you for your extremely prompt service to get hangers to me within 48 hours - above and beyond the call of duty!

Philip From Dunbar 19th April 2019

Well done Bagcraft!

It was an absolute pleasure to do business with Bagcraft, not only are their prices competitive but the luggage I ordered was delivered on time. I shall of course be recommending them to my friends.

David Clarke 17th April 2019
Great staff and shop

They go the extra mile
I needed an old key type next day thanks to Gary I had it delivers and in my hand by 11.00 am next day.
Excellent company

Thanks for your help Gary I will use you again

David Jones 12th April 2019

Bagcraft great service and products
Bagcraft had exactly the product I wanted and delivered it promptly. Delighted with service and product.

Phil Coley 23rd March 2019

Gary and his staff are always incredibly helpful and very friendly. I wanted a suitcase that was not in stock and they sourced it for me in a short space of time. I would recommend popping in and having a browse.

Emma Birks 4 Feb 2019

So pleased!!!!

So pleased! Bought the original bag in navy in a shop. As I have rheumatoid arthritis found it easy to find everything in the many compartments. Searched locally until I found Bagcraft. Gary couldn’t have been more helpful – finding me the exact model and size and at a cheaper price. Arrived promptly this morning.Well done Bagcraft!

Pat Eames 23 Feb 2019

What a really great service!!

What a really great service!!! I ordered suitcase over the weekend and it arrived this morning. Garry was really helpful on the telephone when I enquired about delivery date and it arrived as promised. I would thoroughly recommend Bagcraft and will certainly use again for any luggage needs in the future.

Elizabeth Neame 19 Feb 2019


Excellent customer service and a great range of products in store. This little shop is the only place I go for any bag and luggage needs. They have expert knowledge of all products stocked. They are always welcoming and friendly and it’s always a pleasure to shop there.
I thoroughly recommend BAGCRAFT!

Allyson Reid 11 Feb 2019

Excellent service

There was a manufacturing problem with the bag I received. The team at bagcraft efficiently dealt with the problem and very quickly I was sent another bag. Excellent service, would definitely use them again.

Jan Medd 28 Jan 2019

Over ten years of great customer service

I’ve been buying bags from Bagcraft for over a decade because they are so good that I rarely need to look anywhere else. Their products are excellent and I have always found their customer service to be exemplary – prompt, friendly and very helpful.

Sophie Watson 15 Jan 2019

A personal, prompt and professional service. Thank you!

After a long search for a particular bag, I found it at Bagcraft. I was pleased to be able to use a small, independent firm and even more pleased with the personal, professional and prompt service I received. Martin was very honest in explaining the bag might not be available, then nonetheless obtained one for me and arranged delivery (with a very reliable courier I hasten to add) ahead of both Christmas and the date I’d expected. And the bag is fabulous! Thank you.

JoH 29 Dec 2018

Great customer service
I contacted this company direct rather than ordering through Amazon as I needed more information about the products. The service was excellent and Martin made sure I received my order in time for Christmas. Will be using them again.
Liz Dowie 19th December 2018

Far exceeded my expectations
Far exceeded my expectations. These guys really care about you and the service you get. I took my case in for repair. They returned it to Samsonite and when it came back they were not happy with the quality of the work so they sent it back to them, twice! I was kept informed all of the time and there was no extra cost. It's so refreshing to have someone care that much. Would highly recommend Bagcraft!
C Boulton 29th November 2018

Always a pleasure to shop at BAGCRAFT - their products are high quality and the staff are thoroughly knowledgeable, helpful and professional.
If they don't have it, they will find it and get it in for you. If YOU have found it and they don't have it, they will also get it in for you!
If only some other shops were to take customer service so seriously!
I thoroughly recommend them, and I consider myself a customer for life.
Harry Palmer 21st November 2108

Unrivalled service
We have purchased numerous things from Bagcraft over the last 30 years. It is refreshing that in todays society, a company can still offer good old-fashioned service whilst remaining competitive.
Most recently, my wife had the zip on a handbag repaired, this was undertaken free of charge, despite being about 3 years old.
It's a shame we can't buy bags more often!
Kevin Price 11th November 2018

Fantastic service as usual
We have used this company for over 20 years now. Bought two products today again very good service. They definitely put customer first. A good business who will stop at nothing to ensure a good service. Well done!
Mr Currell 9th November 2018

Fantastic service
Fantastic service, would recommend 100%
Martin Harvey 19th October 2018

Its refreshing to find a company that is helpful +++++
Its refreshing to find a company or shop that has good old fashion customer service. Bagcraft take the time to find the right product for you wether its a new purse, wallet, bag or suitcase. Bagcraft does this this without making you feel under pressure to make a purchase, which in turn allows you to find the right item your looking for rather than what they want to sell you. In my experience that have gone the extra mile to make the sale once you have decided what you want. Would recommend as I have bought from here 4 times now.
Sandra 15th October 2018

Good friendly service & helpful
P. Jackson 14th October 2018

Took samsonite case in for repair day before a holiday as I’d only just noticed wheel was broken girl in shop fixed it within an hour !!! I had bought the case six years ago from them and they still receipts!!! excellent service even with a smile !!!!
Margaret Jackson September 2018
Fast service very nice to deal with

Mike Millard 28th August 2018

A family firm selling decent quality products you can trust.
People who know what their business - and they care about their customers.
I've gone to Bagcraft since 1990 for all my luggage, briefcase, baggage and even wallet needs - and they even have handy travel accessories in shop too.
I've never had a single problem with any purchase - only once owing to airport damage to a case, which they sorted a cost-effective repair for.
Always a friendly welcome from the owners, always happy to spend time with customers to show you the product range to ensure you get the best for your needs - and you don't get that from the internet.
I would recommend the business without any reservations at all - lovely people to do business with and always ready with a smile to help you.
10/10 - thank you Bagcraft!
John G. Lidstone August 2018

I have used this company for many years…
I have used this company for many years now and made many recommendations to friends. I recently took in my suitcase to be repaired because a wheel had come off. I did this on a Wednesday morning and this case was ready for collection the following Tuesday with no charge. I can only praise them for a very efficient service and look forward to further transactions with Bagcraft in the future.

Janice Johnson 13th August 2018

Excellent customer service
Excellent customer service and take the time to make sure you get the perfect product suited to your needs (even though I showed up 10 minutes before they close!). They have items to suit all price ranges and are happy to recommend cheaper ones if they are fit for purpose. Highly recommend.

Woz Raja 8th August 2018

I bought a new suitcase at Bagcraft…
I bought a new suitcase at Bagcraft because mine was damaged in transit. I found Gary very knowledgeable and helpful. Good selection of luggage and handbags. Service excellent and because I was an overseas traveller, Gary processed my refund very promptly. I would not hesitate to recommend Bagcraft.

Alicia Anderson 27 June 2018

Excellent service and advice

K Anderson 13 June 2018

HELP – lost keys Samsonite suitcase
I lost my keys from Samsonite suitcase,I did not have a lock number.
Samsonite distributor in Czech Republic has offered a new suitcase for the price 400,-USD.
Bagcraft Team, on the basis photos of my suitcase, sent me new keys, I paid only 7,- GBP.
They saved me a lot of money. Nowadays unbelievable !
They are real experts.
Many Thanks , Dalibor Zyka, Czech Republic

Dalibor Zyka 04 June 2018

Second to none
I have bought all of my luggage from Bagcraft for over 20 years now and their very professional and helpful service is as good now as it was all of these years ago. They are a family run business who take a great pride in the products and service they provide. I have had some service issues with my Samsonite luggage over the years which have mainly been caused by extremely heavy use but Bagcraft have been excellent at having repairs done, often free of charge and always quickly.

B Wallace 24 May 2018

Jane Johnson
Published 07 May 2018
After sales service at its best.

We have bought all of our suitcases from Bagcraft and after our latest dealing with them will continue to do for the seeable future. A Samsonite case had a broken extendable handle, it was about 6 years old but they were still happy to return it to Samsonite for us. After no more than a week we received a text from them informing us that the suitcase was back with a new handle and at no cost. After sales service is just important and we have absolutely no complaints about theirs. Here's hoping that they continue for many years to come.

Roy Chopping
Published 26 April 2018

We have used Bagcraft, in Leigh Broadway, several times and their level of personal service and product quality and knowledge is first rate.
We recently brought in my wife's 10 year old handbag for a small repair, which was carried out immediately at no cost and included the bag being polished.
I also required a combination lock to be reset which was also completed at no cost.
We would not hesitate to recommend Bagcraft for any of your Bag/ luggage requirements.

just to say my Rolser bag arrived today. Its fantastic-just what i had hoped for ! Thanks for your help and great service at Bagcraft.

Best wishes.
Deirdre Macleod.
Edinburgh March 18

My other half loves the bag, thanks again !

Gabby, Gomersal, February, 2018.

Simply the best !
We recently visited Bagcraft in Leigh-on-sea and bought an “American Tourister” suitcase made by Samsonite. I really was blown away by the professionalism of the staff here and actually enjoyed the experience. The shop is in the centre of Leigh and is a small family run business. Often I walk past shops like this and muse over how on earth they can stay in business in the face of online giants with incomparable economies of scale and consumers’ ability to filter the identical products by price.

Now I know.!

I can read reviews and go to huge stores in the capital to get what I want but - embarrassingly - I had overlooked the possibility that staff in a small personal family run business might have detailed and superior knowledge of products and (importantly) the differences between them. I had also overlooked the possibility that they can indeed compete on price too. All this with the convenience of touching and taking the chosen product away in ‘real time’; I had almost forgotten how shopping used to be. You can guess I shop predominantly online; I now question my habit.
The staff could not have been more helpful, informative and price conscious. No pressure sales, we walked out had a think, considered options and on return having made our decision based on product, ease of transaction, and service we then received a discount. I have rarely found such salesmanship outside of the US and certainly never in the UK: Perfect in every detail. I will never buy a bag from anyone else. :)

Ricky , Southend on sea . January 2018

Just to advise the purse from Italy has safely arrived and its just what I wanted.
Janet Roberts , Liverpool, December, 2017.

You provide a fantanstic service and its very much appreciated.
Jullie Gentle , Hockley , November, 2017.

Thank you four your kind support on such a small matter.

Ian Jackson, County Down. September 2017.

My Troop bag has arrived and its perfect, thank you.

Marjorie McCreadie, Hawick. August 2017.

Extremely helpful and practical advice, obviously a business with a wealth of experience in their trade. Delighted with the quality of the Trolley Case and Holdall purchased and at a fair price

Jeremy Steeden, Kent, July 2017.

I meant to contact you sooner to say how impressed I was with the delivery. A ring at the bell at 8.30pm Sunday night and there on the doorstep was a very wet man with my parcel. He said he had tried earlier when we were out, so had come back later to make sure we got it. Fantastic service as I was not expecting delivery until some time this week.

Thank you

Shirley Knowles, London. February 17.

I just wanted to thank you very much for your brilliant attention and service. I received my purse - I love it - exactly as you described it and a really good price.
Many thanks and I will highly recommend you .
With kind regards, Louise Worth Taunton, January 17.

I just wanted to say that the bag arrived safely early yesterday afternoon as promised.

Thank you for such a wonderful service which has been second to none.

Best wishes

Jayne Manning, Warwick, December 16.

Just a quick message to thank you for the super quick delivery of my husband's new briefcase. Ordered on Wednesday, delivered on Friday - amazing service. The quality of the briefcase is clear to see and it smells divine.

Thank you, once again.

Rachel Smith , Dec 16,

Just wanted to let you know that my tan Radley bag arrived last Thursday -
13 October - in perfect condition.

I am very pleased with it, so thank you for ordering and mailing it to me
here in New Zealand.

Your wonderful customer service at Bagcraft is much appreciated. Could you
please pass on my thanks to your colleague who served me in the shop. She
was so helpful but I can't remember her name.

Felicity Lewin

October, 2016. New Zealand .

The bags arrived yesterday, well inside my “panic envelope,” and exactly as ordered. The email communications from interlink worked very well.

Thanks for your excellent service and responsiveness

John OBrien , Southampton , September 2016.

Excellent service as always, thank you so much !
Nikki Murray (Benfleet, Aug, 2016)

I just came home and discovered my wonderful new piece of Jump luggage! I'm so happy that I've decided to take it with me today to go to a PhD conference in Canterbury :)

Thank you so much for the flawless service that you provided me. Everything was absolutely perfect! I will for sure talk about Bagcraft to any friend of mine who is looking for a new bag.

Have a good day!


Oriane Georgeac , London , July 16.

The wallet arrived safely today and it's lovely - very pleased, as ever! The recipient will be delighted when he gets it next week.
Thanks for your help,
Best wishes
Karen Gibbs (Penarth , January, 2016)

I tried all over the UK to purchase a special handbag and purse for my wife but found none available.

just wanted to let you know I received my lovely bag at the weekend. It was carefully packed with an enclosed note apologizing for the delay. Some things are worth waiting for!
You have been an excellent firm to deal with - many thanks.
Val Roberts , Boston, November, 2015

Just to say thank you very much for the lovely bags - a very efficient delivery!
Karen Gibbs , Penarth, October, 2015

Happy to accept your proposed replacement, a nice gesture.
Thanks & regards
Sally , London September 2015

This wasn't the easiest of purchases, Bagcraft didn't have the bag I purchased in the colour I wanted, but Gary telephoned me, yes telephoned me ! to apologise and suggested a couple of options, I actually purchased the same bag in the colour I wanted but without the extra pockets and zips on the outside of the bag, which made the purchase cheaper, and to be honest, was exactly what I was looking for (I don't need those extra pockets).
Then there was a delivery problem, the courier company sent me two delivery reference numbers, cancelled one, and the other reference number was never collected, one call to Gary at Bagcraft and the bag was delivered the very next morning.
Bagcraft UK Ltd, your customer service is fantastic. All UK companies should learn from your example, then perhaps we could put the Great back into Britain.

Lindsey Smith , ST. LEONARDS-ON-SEA, August, 2015

Thank you so much for all the effort you have put in to sort my mistake it is greatly appreciated.

Ian Thompson , Lincoln. June 15

The Rowallan bag has been presented to its surprised recipient. My partner is tough on handbags, but I suspect this one will survive..... She is absolutely thrilled to receive another Rowallan and sends her thanks, as do I.

Very best wishes,

Stuart ( London , May 15)

Thank you very much for your e-mails and support. I have received the suitcase on time in perfect condition and am over the moon with happiness! I was so much looking forward to it and the suitcase is exactly as I hoped it would be.

I would like to wish you and your business all the best of good luck and success!

Jekaterina , April 15, Glasgow.

Good afternoon.
The goods were safely delivered today and are just what I wanted .
Thank you for going to all the trouble of ringing me to query my (incorrect)
Thank goodness you did.
Your customer service does you credit,
Hazel Aslett , London , February 2015

Thanks very much for your notification, kind delivery and excellent
service. I shall certainly recommend your company to anyone requiring
baggage or repair services in the future.

Best regards,

David Smith, Southend-on-Sea . January 2015

Hi Gary,

Just a quick message to say thank you for the suitcases - they arrived in perfect time, and mum and dad were very happy with them!

Many thanks for all your help with these...

Hope you have a wonderful Christmas and best wishes for the new year.

Kindest regards

Rasminder Sehmi , Ilford, December, 2014.

Hi Gary thanks so much for the quick organisation and delivery of the suitcases. They are great value and the kids love them, all in good time to leave on Sat!
Happy Christmas and thanks again.
Anne Strachan x , Surrey, December , 2014.

As a demonstration of proper customer care, this is brilliant and I wish you all a very happy Christmas and an especially prosperous new year!

Geoffrey Cheetham , Surrey, December 2014.

GREAT news!

The bags have arrived and they're perfect. Plenty of room for iPad, Kindle, phone, keys and everything else.

Thank you SO much for all your help and EXCELLENT service.

Have a great Christmas and a very happy and prosperous New Year.

All the very best

Duncan , Hove, December 2014

Hi Gary,
I just wanted to let you know that I received the luggage today, even though it was scheduled to arrive a week from now, which would have been after I left for my trip. I'm thrilled! I will certainly be ordering from you in the future!

Jelena, Toronto, Canada . November , 2014

More than pleased with my purchase. The bag arrived promptly and was well packaged.

I like the personal approach whereby you provide a land line telephone number to allow relevant questions to be answered promptly and without the need for time consuming e.mails and texts.
An all round excellent service.

Thanks again, Alan & Audrey Rowles., Sheffield, November, 2014.

Dear Sirs,
The bag has been delivered. Everything is ok. Thank you for your service.
I´m very glad.
Greetings from Vienna
Eva Kapuy , October 2014.

Just wanted you to know that I received my backpack today and I love it.
Thank you.

Eileen Hassell , Swansea, Sept ,2014.

Brilliant Service - arrived this morning. Many thanks!

Peter Jackson Huddersfield, August, 2014

Thank you - you were so helpful I did not want to let you down. Look forward to a visit to your shop later in the year.
Best wishes
Siobhan , Surrey, July 2014

Hello Gary,

The handbag and purse arrived today! No problem about the packaging being battered, as the contents are in perfect condition.
I am extremely pleased with my purchases. The straps of the shoulder bag are incredibly sturdy.

It has been a pleasure doing business with you, and I look forward to visiting your website in the future.

Have a wonderful day!

Ann Delli Gatti, USA , July 2014

Thank you for sorting out the problem with my order so quickly and efficiently. I have received the wallet today, which I'm sure my nephew will be pleased with. The radley gift was also most appreciated.
Many thanks, Nicola Dawson, June 2014

Hi Gary
Arrived today and he is absolutely delighted as am I so thank u v much for all your help and excellent service.
With many thanks
Kate , London, May 2014

Hi Gary,
Just a quick note from a very happy customer - Lock arrived today as you said it would..
Thank you for providing a great service.
William, Birmingham, May 2014
Professional service
I have well received your sending this morning and appreciate your very professional service.

Kind regards

Joël Yoossi Keze, Belgium , April, 2014

Hello, just wanted to say thank you for the swift receipt and well packaged wallet that I ordered. It arrived in plenty of time and it was exactly what I was looking for at a good price. I would definitely use Bagcraft again and would pass on my recommendation to friends.

Emma West, Nottingham, February 2014

Further to my telephone call I would like to leave the following testimonial for your website:

Thank you for your excellent customer service and prompt processing of my order. I had been let down with delivery of my item elsewhere and it is nice to deal with a Company who offer such a personal service and who I can speak to directly on the telephone. I will definitely recommend to family and friends.

Helen Roberts, Wales, January, 2014

I have received my Rowallan bag, very pleased with both bag and your excellent service, thank you,

Mrs C Thompson , Doncaster, January 2014.

I would just like to thank you for managing to get my order through to me in time for Christmas. It is very much appreciated. Excellent customer service.


Mrs Jane Owen, Wolverhampton, Dec 13.

Just received the Spirit Rachel bag- it's exactly what I wanted. Many thanks for your excellent service and prompt delivery. I will definitely recommend you to my friends!

Enid Wormald, Notts. DEC 13

Thank you for safe arrival of my order for Revelation cabin luggage.

I am very impressed with the service I have received from your

Company and will definitely consider using you again.

Best Wishes

Annette Adams , Kiderminster, Oct 13

Many thanks for your super service which has got me out of a fix big time.
John ,London, Sep 13

Thank you so much, my bag arrived today. I very much appreciate your kind remarks. This is now my third Rowallan bag I have purchased from you and I am absolutely delighted with all three. The leather is beautiful and your careful packing makes them a pleasure to receive. No doubt I will be shopping with you again in the near future.
Kind Regards
Many Thanks
Linda Needham , Northamptonshire, Aug 13

Thank you very much for the goods which arrived this morning. This is outstanding as I only placed the order late yesterday.
It is great to see that there are still companies out there who can deliver fantastic service.
If we require any further items which you stock we will definitely be in touch.
Best regards for the future you deserve to do very well
Thanks again
Peter Unsworth . Preston, July 13.

Hello I have just received my Rolser Shopping Trolley and I would like to tell you how pleased I am with your service and price as they say "It does what it says on the tin" well done and I will put my comment on Facebook for my friends to read about you.


John Edwards , HERTS, JUNE 2013

Thank you for the very quick and efficient service we received from Bagcraft. The suitcase arrived within 2 days of ordering, at the time the carrier predicted, and well packaged which ensured it wasn't damaged. We were also very impressed that delivery was free. We will certainly recommend Bagcraft to others.

West Midlands
May 13

Just wanted to say that the briefcase you special-ordered for me arrived safe and sound. I am looking forward to giving it to my wife for her birthday. Thanks for the special consideration your gave my order request.

Steve , Ohio, USA . April 2013

Dear all at Bagcraft,

Having just arrived back from a few days away, I am absolutely delighted to see that my bag has arrived! It is just what I had hoped it would be like and was very neatly packaged and labelled.

Thank you very much,

Lucy (Manchester) March 2013


Just to say that the cases were delivered as scheduled and to thank you for your courteous, helpful and friendly service.

Angela , London , Feb 2013

Just like to say many thanks and how super your service is. Only a small order this first time but will definitely return when the need arises. Very quick response to our order by email and umbrella arrived today superbly and securely packed.

Thank you so much and kindest regards,

Rob H ( Bucks) Dec12


Thank you so much for your kind attention. My handbag arrived this morning
at 10.44 (I had been informed that it would arrive between 10.44 and
11.44!). I am delighted with it. I have dealt with several firms over the
internet but have never before had the personal attention I received from
you. Although it is unlikely that I will be buying another handbag in the
near future I will certainly be recommending you to my friends. It was a
pleasure to do business with you.

Ann S , Devon , November 12

Delighted with that bag, Gary.......thanks.

I know it wasn't exactly the order of the century, but I wanted to thank you for the thoroughly professional and courteous way you acted. Good service is an increasing rarity these days, in my experience anyway and it was very pleasant to deal with someone bucking that trend.

Good luck with your business going forward.

Thanks again and regards

Chris S (Billericay, Oct 12)

thank you so much for your prompt and efficient service. the bag is great
Celia H , Northampton , Oct 12

I've just ordered a couple of new cases and had to write to thank you for your knowledge, advice & exceptional service, so rarely found these days.
Many thanks
Ann (Thorpe Bay, Sept 2012)

Hi - Just thought I would let you know that the bag arrived yesterday in perfect condition. It is absolutely fab, does exactly what it says on the tin! Thanks once again for all your help.

Julie K (kent , Aug 2012)

Hi Gary and many thanks for this. I'll look forward to receiving it and I
appreciate your approach to customer service, I will definitely come back to
you in future.

Regards - Tim. (Berkshire) July 2012

I would like to place on record my sincere thanks for the exceptional customer service I received from Gary Elman today, in respect of his efforts to locate a replacement key for one of my samsonite suitaces.

Thank You
Josephine Hayward , (Wales), July 2012

Thanks ever so much for the regular updates.

Got the suitcases today, thank you very much. Will recommend your company to friends and family.

Kind regards,

Raj, Cheshire, June 2012

Bag arrived this morning as you said it would, I'm really pleased with it. Thank you for remembering and emailing me when the stock arrived. You have provided a really good service. A+++

Kind regards
Liz , Scotland , May 2012

Gary helped me with an urgent order, he thought on his feet, and solved my problem ! He now has a customer for life.........

Dani S , Suffolk, Apr 2012

The saddle bag arrived yesterday and I took it over to my niece for her birthday last night, she was absolutely thrilled with it.

May I take this opportunity to thank you for being so helpful with my purchase.

Kind Regards

Liz G ( Scunthorpe) Mar 2012

Hi folks, I received the key to the case that I requested. It works fine and I want to "Thank you very much" for your help. It is refreshing to deal with a company that can actually do something correctly the first time. "with God, all things are possible"; with men, not so much!

Allen T (Iowa) Feb 2012

I would like to thank you and commend you on the fabulous service that I have received from Bagcraft. Following a very helpful and friendly conversation yesterday on the telephone with someone at Bagcraft, I ordered my item via the website and it arrived this morning in excellent condition and 100% matched the description I was given. I will definitely recommend your site to my friends

Wendy S (Kent) JAN 2012

Like the fact that you seem like a company run by human beings and not just a web shop. {And that you are cheaper than Amazon on this occasion!

Mike, (Woodbridge) Dec 11

thanks for the prompt service. Bag duly arrived pm yesterday -

Bag is good quality and I am pleased with it.

Will shop with you again!

Caroline (London) NOV 11

I wanted to write & say thanks for the key you sent me, it arrived next day and works perfectly. The serviced I received was great and i'd definitely use you again.

I was worried as my Samsonite bag is nearly 20 years old and I didnt think id be able to get one so cheaply or quickly.

Thanks again!

David S
Folkestone (Nov 11)

I have received the package :D It's great ! Thank you so much I really appreciate the hassle you went through and we finally managed to get it done.
Thank you once again !
Have a great weekend

Nikita (Malta) Nov 11

Just a quick note to thank you for organising the briefcase which arrived on time yesterday and is exactly as I had hoped it would be.

Mr J H (Leicestershire, Aug 11)

Just wanted to say that my cabin cases have arrived already - they are perfect.

Thanks so much for such prompt delivery and service.

Kind regards

Jo F ( Hampshire) , July11

my wife explained the problem you had finding us yesterday, apologises for that. Had i known it was you making the delivery i would have informed you in advance
of our hidden home!!!
just wanted to thank you for the marvellous service and you will receive our recommendation every time. a very satisfied customer

kind regards
Keith Harris (Essex) June 2011

Just to confirm that the suitcases have just arrived.

Thanks for the excellent service.

John N (Isle Of Man) May 2011

Very many thanks Gary for all your help. The service from Bagcraft is once again exemplary.
Best regards
Jenny, (Kent) , May 2011

Just wanted to drop you a line to say that I've received the purse purchased from bagcraft.Very happy with it and thanks for the great service.Will not hesitate to use the website again for future purchases.

Kind regards,
Carolyn ( Derbyshire) May 2011

Many thanks for the great pictures. I really appreciated your trouble. Please would you send me the purple one?

Mrs B (West Yorkshire) Feb 11

excellent response when I phoned to say I was unable to get the item into the cart. Very polite and helpful guy provided swift solution. Having searched many sites I chose yours as you don't charge p&p which is especially important on a small order

What an amazing service at a brilliant price.
I'm so glad I found your website.
Wishing you continued success; you deserve it.
Best regards

Mrs M (Wrexham) January 2011

Hi Gary,

Thank you so much for your advice on the suitcase, I received it yesterday morning!!!!!!!!!!! I won’t hesitate to use your company again & will definitely promote you to other people.

Many Thanks

Becky (Hampshire ) Dec 10

I received my order today, and I am chuffed to bits. Thanks to Gary who helped me over the phone (in secret from my husband).

A happy customer.

Kirsty (Leicestershire) DEC 2010

Just to confirm safe receipt of the Urbanite backpack.
Many thanks for the excellent service.Kind Regards
Brian( Cheshire dec10)

Customer service was excellent, efficient communicative competence was well established and provided in regards to customer satisfaction - Thank you.
Zahir (Bradford, October 10)


Many thanks, have got the bag and I love it, thank you. I told my wife about your excellent service and she ordered a nice quality shopping basket from you on Saturday too
Mark (Hertfordhshire) August 10

To Gary and the team

The Bags arrived yesterday. Many thanks for your service. What a lovely shop you have.

Andrea (Wigan) May 10

Dear Gary! Thank you for fulfilling the request so professionally - I appreciate your great service! Best regards and I look forward to purchase from you again in the future!

Mr W (London May 10)

Thank you for e-mail regarding delivery ,once again thank you for excellent service and I would be happy to buy and recommend you again.

Mrs J (Lancs) April, 2010


I can’t thank you enough for your assistance in this matter. Unfortunately when I popped in this morning you were busy on the phone.

I asked your assistance to pass on our thanks but thought I would drop you a line just in case you didn’t get the message.

Once again many thanks

Alan G ,( Essex) April 2010

Dear Gary
Just a quick note of thanks to you for getting my briefcase (Samsonite Inspector Attache Case Focus (700 Series) Black ) fixed recently.
All the Best
Jim (Glasgow) April 2010

Case arrived, thanks very much. Highly delighted!
Nick ( Cornwall) March 2010

Hi Gary,
I would like to thank you for the service I received last week when ordering from your company. The suitcase I purchased was as advertised and at a very reasonable price. I am always unsure about ordering from a new company but would definately recommend yours. Your advice was priceless and I received the case as adviced the next day.

Once again many thanx and kind regards

Kelly P (London) Feb 10

Thank you very much for your great service.

Have a fantastic holiday season.

Kind Regards

Patrik (London) Dec09

hi! I received my order today, I'd just like to say many thanks for the very fast delivery-excellent service! I will definately be recommending your web site to others and be using it myself again in the future. Thanks again, happy christmas!
JA Mc (Hull) Dec09

Gary you're a star!

Thank you very much for your help and assistance on this and I really appreciate your concern in making sure the suitcase was delivered safely and to the correct address.

I will not hesitate to use Bagcraft again in the future when purchasing luggage.

Thanks ever so much!

Janine (London) December 09

" Just want to say thanks. ( May07)

The bag arrived this morning-exactly as you told me it would, and its gorgeous! I can't tell you how pleased I am. I've given up on this bag a while ago and now I have it ! Great!

And your service was just fabulous. In the first place to recieve a reply to my oh-so-random question showed how much you care about customers. And then you made the effort to find this little gem even when the manufactuer said it doesn't exist. Good job !

Thanks again !
Kristina (Harrow)
"Excellent shopping experience"

Dear Bagcraft, ....(April 07)
Today I have received the items ordered, they are perfect thank you. Can I also say thanks for the excellent shopping experience I have had with your goodselves and rest assured I will pass on with confidence your good name to family, friends and colleagues.
Thanks again
Steve O

" Its been an absolute pleasure to..."

I would just like to say that it has been an absolute pleasure to deal with you and your Company. True customer service is hard to come by these days however, you have restored my faith.

Bruce C

Many thanks for your help and advice!
Clare (London)

This morning I have received the bag.
"Everything perfect".
Thank you very much.


Just a quick e-mail to say thanks for your help with ensuring that the above order "Arrived in the time that I needed it to".

Julia C

I popped in to the shop the other day and bought a small case for my MP3 player (like an Ipod). I'm very pleased with it so far and just wanted to let you know!

Christopher C (Leigh)

My bag has arrived safely and I'm delighted with it. Many thanks for the
speed and efficiency with which you have dealt with my order. I'll be
passing on your details to all my friends
Best Wishes

Joan C

This is just a quick email to thank you for the very efficient way you sent my "Troop" bags through on the above order. I received them today and I am very pleased with them.

Adrienne R. ( Manchester)

Thank you so much for the tremendous speed and enthusiasm you dealt with my recent bag injury. The new suitcase arrived today and is great. We really do appreciate your help and advice and I wanted to thank you for that.

All the very best
Craig (Sevenoaks)

Received the bag today. Thanks for all your help - excellent customer service
Alex, ( London)

I wanted to let you know that my beautiful handbag arrived this morning and
that I am absolutely delighted with it.

I have seldom experienced such prompt and excellent service and your range
of quality bags is actually far better than most of other online stores.

Many thanks again. I am so pleased!

Best wishes

Magdalen H (Cambridgeshire)

Just to let you know that the bag I ordered yesterday afternoon arrived safely this a.m. I am totally delighted and thrilled with your service

Jean F (Oxfordshire)

Many thanks for your prompt and efficient service - my order has just been delivered
Wendy C- Cambridgeshire

Many thanks for so quick delivery :)I've got it today.
I like this bag very much.

Best regards

Anna B

The bag just arrived in good time as ever. Many thanks again for your help!

Mark ,Gloucestershire

Dear Gary, thank you so much for your help, I have received the replacement Troop bag in time to give as a present for Christmas. I hope that your "lost cargo" eventually turns up!
with good wishes for a prosperous New Year,
Sue ( Bracknell )


My gorgeous Radley Tea Dance handbag was waiting for me when I arrived at work this morning - a great start to my day!

I would like to thank you for your excellent customer service from when I placed my order via your website through to delivery this morning. I very much appreciated you bringing to my attention the fault on the original handbag you were about to dispatch to me and the way in which you ordered another, honouring the sale price. You were extremely efficient with both emails and phone calls.

I am very impressed with your company and will not hesitate to recommend you to friends and family. I will definitely be shopping with you again.

Nicola L, Bucks

The bag arrived yesterday and my boyfriend is delighted with it. I was
really impressed by your prompt shipping and by the helpfulness of your
colleague with whom I spoke on the phone. Many thanks. Rebecca (Norfolk) July08

Just to let you know that the suitcase has arrived safely this afternoon,
and to thank you for your excellent service

Duncan E ( North Yorkshire ) Oct 08

First class service. Good communication & paperwork. Could not believe the speed of delivery!
DWCC, Sandhurst (Oct08)

Your Service Excellent Many Thanks.
Ray L , Merseyside

The new bag arrived this afternoon, thanks. I now own five different
Troop bags and I think they are brilliant.
All the best
Sophie (Ipswich ) Nov 08

Exactly what we wanted and arrived in excellent condition. Thanks for your excellent customer service - it seems to be a rarity these days ! Patricia , Cambridgeshire. Nov08