![A sample of our testimonals]() | A sample of our testimonals
I would like to thank you and commend you on the fabulous service that I have received from Bagcraft. Following a very helpful and friendly conversation yesterday on the telephone with someone at Bagcraft, I ordered my item via the website and it arrived this morning in excellent condition and 100% matched the description I was given. I will definitely recommend your site to my friends
Wendy S (Kent) JAN 2012
Like the fact that you seem like a company run by human beings and not just a web shop. {And that you are cheaper than Amazon on this occasion!
Mike, (Woodbridge) Dec 11
thanks for the prompt service. Bag duly arrived pm yesterday -
Bag is good quality and I am pleased with it.
Will shop with you again!
Caroline (London) NOV 11
I wanted to write & say thanks for the key you sent me, it arrived next day and works perfectly. The serviced I received was great and i'd definitely use you again.
I was worried as my Samsonite bag is nearly 20 years old and I didnt think id be able to get one so cheaply or quickly.
Thanks again!
David S
Folkestone (Nov 11)
I have received the package :D It's great ! Thank you so much I really appreciate the hassle you went through and we finally managed to get it done.
Thank you once again !
Have a great weekend
Nikita (Malta) Nov 11
Just a quick note to thank you for organising the briefcase which arrived on time yesterday and is exactly as I had hoped it would be.
Mr J H (Leicestershire, Aug 11)
Just wanted to say that my cabin cases have arrived already - they are perfect.
Thanks so much for such prompt delivery and service.
Kind regards
Jo F ( Hampshire) , July11
my wife explained the problem you had finding us yesterday, apologises for that. Had i known it was you making the delivery i would have informed you in advance
of our hidden home!!!
just wanted to thank you for the marvellous service and you will receive our recommendation every time. a very satisfied customer
kind regards
Keith Harris (Essex) June 2011
Gary,
Just to confirm that the suitcases have just arrived.
Thanks for the excellent service.
Regards,
John N (Isle Of Man) May 2011
Very many thanks Gary for all your help. The service from Bagcraft is once again exemplary.
Best regards
Jenny, (Kent) , May 2011
Just wanted to drop you a line to say that I've received the purse purchased from bagcraft.Very happy with it and thanks for the great service.Will not hesitate to use the website again for future purchases.
Kind regards,
Carolyn ( Derbyshire) May 2011
Many thanks for the great pictures. I really appreciated your trouble. Please would you send me the purple one?
Mrs B (West Yorkshire) Feb 11
excellent response when I phoned to say I was unable to get the item into the cart. Very polite and helpful guy provided swift solution. Having searched many sites I chose yours as you don't charge p&p which is especially important on a small order
What an amazing service at a brilliant price.
I'm so glad I found your website.
Wishing you continued success; you deserve it.
Best regards
Mrs M (Wrexham) January 2011
Hi Gary,
Thank you so much for your advice on the suitcase, I received it yesterday morning!!!!!!!!!!! I won’t hesitate to use your company again & will definitely promote you to other people.
Many Thanks
Becky (Hampshire ) Dec 10
I received my order today, and I am chuffed to bits. Thanks to Gary who helped me over the phone (in secret from my husband).
A happy customer.
Kirsty (Leicestershire) DEC 2010
Hi,,
Just to confirm safe receipt of the Urbanite backpack.
Many thanks for the excellent service.Kind Regards
Brian( Cheshire dec10)
Customer service was excellent, efficient communicative competence was well established and provided in regards to customer satisfaction - Thank you.
Zahir (Bradford, October 10)
GARY . TROOP RUCKSACK ARRIVED SAFELY THIS MORNING . THANKS FOR YOUR ASSISTANCE AND GOOD HUMOUR IN THIS TRANSACTION ............MUCH APPRECIATED. CHEERS , GRAHAME ( Scotland, September 10)
Many thanks, have got the bag and I love it, thank you. I told my wife about your excellent service and she ordered a nice quality shopping basket from you on Saturday too
Mark (Hertfordhshire) August 10
Hi
To Gary and the team
The Bags arrived yesterday. Many thanks for your service. What a lovely shop you have.
Andrea (Wigan) May 10
Dear Gary! Thank you for fulfilling the request so professionally - I appreciate your great service! Best regards and I look forward to purchase from you again in the future!
Mr W (London May 10)
Thank you for e-mail regarding delivery ,once again thank you for excellent service and I would be happy to buy and recommend you again.
Mrs J (Lancs) April, 2010
Gary,
I can’t thank you enough for your assistance in this matter. Unfortunately when I popped in this morning you were busy on the phone.
I asked your assistance to pass on our thanks but thought I would drop you a line just in case you didn’t get the message.
Once again many thanks
Alan G ,( Essex) April 2010
Dear Gary
Just a quick note of thanks to you for getting my briefcase (Samsonite Inspector Attache Case Focus (700 Series) Black ) fixed recently.
All the Best
Jim (Glasgow) April 2010
Case arrived, thanks very much. Highly delighted!
Nick ( Cornwall) March 2010
Hi Gary,
I would like to thank you for the service I received last week when ordering from your company. The suitcase I purchased was as advertised and at a very reasonable price. I am always unsure about ordering from a new company but would definately recommend yours. Your advice was priceless and I received the case as adviced the next day.
Once again many thanx and kind regards
Kelly P (London) Feb 10
Thank you very much for your great service.
Have a fantastic holiday season.
Kind Regards
Patrik (London) Dec09
hi! I received my order today, I'd just like to say many thanks for the very fast delivery-excellent service! I will definately be recommending your web site to others and be using it myself again in the future. Thanks again, happy christmas!
JA Mc (Hull) Dec09
Gary you're a star!
Thank you very much for your help and assistance on this and I really appreciate your concern in making sure the suitcase was delivered safely and to the correct address.
I will not hesitate to use Bagcraft again in the future when purchasing luggage.
Thanks ever so much!
Janine (London) December 09
" Just want to say thanks. ( May07)
The bag arrived this morning-exactly as you told me it would, and its gorgeous! I can't tell you how pleased I am. I've given up on this bag a while ago and now I have it ! Great!
And your service was just fabulous. In the first place to recieve a reply to my oh-so-random question showed how much you care about customers. And then you made the effort to find this little gem even when the manufactuer said it doesn't exist. Good job !
Thanks again !
Kristina (Harrow) |
|
![]() | "Excellent shopping experience"
Dear Bagcraft, ....(April 07)
Today I have received the items ordered, they are perfect thank you. Can I also say thanks for the excellent shopping experience I have had with your goodselves and rest assured I will pass on with confidence your good name to family, friends and colleagues.
Thanks again
Steve O
(Newark)
" Its been an absolute pleasure to..."
I would just like to say that it has been an absolute pleasure to deal with you and your Company. True customer service is hard to come by these days however, you have restored my faith.
Bruce C
(Tamworth)
Many thanks for your help and advice!
Clare (London)
This morning I have received the bag.
"Everything perfect".
Thank you very much.
EMILIO H
(Madrid)
Just a quick e-mail to say thanks for your help with ensuring that the above order "Arrived in the time that I needed it to".
Julia C
(Chelmsford)
I popped in to the shop the other day and bought a small case for my MP3 player (like an Ipod). I'm very pleased with it so far and just wanted to let you know!
Christopher C (Leigh)
My bag has arrived safely and I'm delighted with it. Many thanks for the
speed and efficiency with which you have dealt with my order. I'll be
passing on your details to all my friends
Best Wishes
Joan C
(Aberdeen)
This is just a quick email to thank you for the very efficient way you sent my "Troop" bags through on the above order. I received them today and I am very pleased with them.
Regards
Adrienne R. ( Manchester)
Thank you so much for the tremendous speed and enthusiasm you dealt with my recent bag injury. The new suitcase arrived today and is great. We really do appreciate your help and advice and I wanted to thank you for that.
All the very best
Craig (Sevenoaks)
Received the bag today. Thanks for all your help - excellent customer service
Alex, ( London)
I wanted to let you know that my beautiful handbag arrived this morning and
that I am absolutely delighted with it.
I have seldom experienced such prompt and excellent service and your range
of quality bags is actually far better than most of other online stores.
Many thanks again. I am so pleased!
Best wishes
Magdalen H (Cambridgeshire)
Just to let you know that the bag I ordered yesterday afternoon arrived safely this a.m. I am totally delighted and thrilled with your service
Jean F (Oxfordshire)
Many thanks for your prompt and efficient service - my order has just been delivered
Wendy C- Cambridgeshire
Many thanks for so quick delivery :)I've got it today.
I like this bag very much.
Best regards
Anna B
Edinburgh
The bag just arrived in good time as ever. Many thanks again for your help!
Mark ,Gloucestershire
Dear Gary, thank you so much for your help, I have received the replacement Troop bag in time to give as a present for Christmas. I hope that your "lost cargo" eventually turns up!
with good wishes for a prosperous New Year,
Sue ( Bracknell )
(Jan08)
My gorgeous Radley Tea Dance handbag was waiting for me when I arrived at work this morning - a great start to my day!
I would like to thank you for your excellent customer service from when I placed my order via your website through to delivery this morning. I very much appreciated you bringing to my attention the fault on the original handbag you were about to dispatch to me and the way in which you ordered another, honouring the sale price. You were extremely efficient with both emails and phone calls.
I am very impressed with your company and will not hesitate to recommend you to friends and family. I will definitely be shopping with you again.
Nicola L, Bucks
Thank you very much for your speedy service. I am very impressed as well as being pleased with my purchase. I will recommend your websight to my friends.
Mrs Katherine S (DEVON) May 08
Thank you for your excellent service, we collected our suitcases as we
passed through Manchester. Just what we wanted!!
Many Thanks,
David (Manchester) May08
Hi, I just wanted to say what an excellent service you've provided. I ordered my manicure set on Monday & received it today - it's just what I'm after & excellent quality.
Thanks for a speedy, pleasant shopping experience.
Sue ( Leeds ) (June 08)
Hi Gary
Just to thank you very much for the wheelie bags. They have just arrived, so will be dealing with them on Monday.
Thanks
Gillian (Kent)
(June 08)
Just wanted to say thank you for being so quick and helpful, my order arrived in perfect condition and exactly when you said it would, and your customer support was excellent. Will definitely recommend you and use you again!
Thomas (Bucks)
(July 08)
the service provided by bagcraft was excellent. The goods arrived
very quickly and were exactly what I ordered.
Well done. I will not hesitate to use this supplier again.
Mrs Jackie R (Axminster)
(July 08)
Just to let you know that the skyflight has arrived. It is very pink! but it went down a treat. Thank you so much for having a pink suitcase. You wouldn't believe the amount of difficultly I have had in trying to buy one.
Judith P R (Cheshire)
Many thanks for the efficient service - bag arrived today! Thanks for the call - I am very impressed Angela, Cheshire July 2008
The item arrived promptly --- I am very pleased with the purchase and would not hesitate to buy from this supplier again Bill (Benfleet) July 08
The bag arrived yesterday and my boyfriend is delighted with it. I was
really impressed by your prompt shipping and by the helpfulness of your
colleague with whom I spoke on the phone. Many thanks. Rebecca (Norfolk) July08
Just to let you know that the suitcase has arrived safely this afternoon,
and to thank you for your excellent service
Duncan E ( North Yorkshire ) Oct 08
First class service. Good communication & paperwork. Could not believe the speed of delivery!
DWCC, Sandhurst (Oct08)
Your Service Excellent Many Thanks.
Ray L , Merseyside
The new bag arrived this afternoon, thanks. I now own five different
Troop bags and I think they are brilliant.
All the best
Sophie (Ipswich ) Nov 08
Exactly what we wanted and arrived in excellent condition. Thanks for your excellent customer service - it seems to be a rarity these days ! Patricia , Cambridgeshire. Nov08
|
|
![Many thanks]() | Many thanks
Many thanks for your assistance last Saturday evening. The Timberland Garment Carrier arrived yesterday as promised. The bag and your service is first class.
Tony (Cornwall) Dec 08
Just a quick thank you for prompt delivery of order, and to let you know the substitute radley handbag keyring was lovely!
Thank you once again and Merry Christmas.
Melanie ( Leicestershire) Dec08
I wanted to say thank you for ensuring my order arrived before Christmas - it is great to received good, professional customer service, and I would recommend you to anyone.
Have a fabulous festive break.
Regards
Mhairi (Edinburgh) Dec08
Just to say thanks for sending the replacement item, which arrived
today. Thanks for your prompt service and help.
Megan (Swindon) Jan 09
Brilliant Lovely service and excellent bag which came super quick!
Sue (Stevenage) Jan09
Hi there
Just wanted to say thanks a million for the fabulous Hidesign bag which arrived yesterday.
Great service and I'll definitely recommend you to my friends!
Thanks
Phoebe (London) January 09
Thanks for your concern. My bag has arrived safely now (11:10AM)and in good condition. Excellent service despite the snow!
Jeremy ( Nottingham) Feb 09
Thank you the Funny faces trolleys have been received today.
I have been very impressed with the efficient way you have managed my order.
I am hoping to buy my daughter some luggage for the coming trip to Barbados and we shall look on your website for a small set of luggage for her.
If you have any that are not on your website please e-mail me the details.
Many thanks
Denise (Bedford) Feb 09
Many thanks for your assistance, the delivery has been made and may I thank you for your excellent service, which was exemplary.
Yvonne (Warwick) March 09
The item arrived at lunchtime today.
This is the second item I have ordered from your company and I'm very
impressed with the quick delivery and competetive prices. I will certainly
recommend you to my friends and colleagues.
Regards,
Mike (Tyne&Wear) June 09
Hi Gary,
Just wanted to let you know that we recieved the bag on Tuesday and it is the perfect match.
Thanks once again for all the effort you put into getting the bag.
Sharon & Brogan , (Scotland) . June 09
Just a quick line to let you know we received the cases yesterday and are thrilled with them.
Thanks again for your assistance with this.
Kind regards
Beth. (East Sussex) August 2009
Just wanted to say thank you for the great fast service. I rang at the weekend and chose bag and colour and I was contacted straight away when the bag came into stock and it arrived quick too. Thanks.
Sharon , ( East Sussex) , August, 2009.
Many thanks for a speedy delivery and the effort made into getting the bag.
Thanks again, Leon W ( Lancashire ) August 2009
Received the suitcase first thing this morning, thank you very much. Great service.
Kind regards,
Murielle (London) Sept 09
just to say thanks very much for the spare lock, which arrived today as promised - terrific service.
We'll look at your web site again to see what else you offer!
Many thanks
Doug (Worcestershire ) Sept 09
Having
originally been led to your company by friends who mentioned about your
great service/prices, I can wholeheartedly agree. Thank you once again.
Simon (Berkshire) October 2009
Good afternoon
The bag arrived today. Thank you for your prompt and courteous service.
Kind regards
Wendy (Cambs) November 09
Just to let you know that the locks arrived yesterday, hopefully my husband will fit them tonight.!
Thank you for all your help.
Your customer service is second to none.
Regards
Sue H (Herts) Nov 09
Hi, just received the bag thanks a million for great service, will be recommending you and using you again !
Roxana (West Sussex ) November 09 |
|
